Get Help with Accessing Premium Databases
Known Issues
- Log in
- Trying to connect directly to the premium databases without first entering library card number and PIN. You must login first.
- Cookies
- Internet Cookies need to be enabled to use our premium databases. How to enable cookies on your computer.
Get help LIVE over the internet with LiveOnline
Monday - Friday 9am - 9pm,
Saturday & Sunday 9am - 4pm.
We can assist you with database searching or guide you to useful information.
Still having trouble?
If you are having trouble accessing one of our premium databases please do one of the following
if you are using your computer at home:
- then please fill in this form and submit it. On receiving it we will endeavour to contact you as soon as possible to resolve the problem.
if you are using your computer at work, check with your IT department or IT person to see if you have any issues that may prevent connection:
- if you do, ask your IT person to email us at LibraryIT@ccc.govt.nz
- if you don't then please fill in this form and submit it. On receiving it we will endeavour to contact you as soon as possible to resolve the problem.
EPIC databases
Christchurch City Libraries provides access to the databases purchased through the consortia.

