Policies

Borrowing

• Loan period and quotas November 2009
• Lost and damaged items November 2009

Customers

• Care of children in libraries February 2008
• Care of children in libraries (in Korean) October 2008

• Care of children in libraries (in traditional Chinese) October 2008

• Care of children in libraries (in simplified Chinese) October 2008

• Customer Code of Conduct January 2010
• Customer Promise: our service commitment to you
• Library membership October 2010

Facilities & Collections

• Circulation October 2010
• Content development November 2007
• Copyright and reproduction February 2008
• Digitising hard copy items February 2008
• Displays in libraries February 2008
• Donations April 2008
• Editorial policy July 2010
• Fees & charges October 2010
• Food and drink in the library February 2008
• Interactive and audio-visual resources for use in the library February 2008
• Requests to buy withdrawn items February 2008
• Use of library-provided personal computers and internet access July 2009
• Web site terms of use October 2010
• World Languages Collection October 2007

Services

• Inter-library Loan (interloan) October 2009
• Reference services February 2008
• WiFi Terms of Service and Acceptable Use Policy July 2010

Strategy and Planning

• Libraries 2025 Facilities Plan
• The Plan - our revised Strategic Plan for 2002 - 2007.
  Updated the 10 year plan: Strategic Directions 1997 - 2007
• Ngā Tapuwae Hou - Bicultural Plan
• Te Ara Hou - Libraries' Bicultural Plan for 2008 - 2010