Charges

At any time you can check what charges you have on your card by using the My Account feature in our catalogue.

Christchurch City Libraries can accept credit card payments using Visa or MasterCard over the phone.

Schedule of Fees and Charges

There is no charge to residents and ratepayers of Christchurch City Council for the following library services:

• Using and enjoying the library facilities
• Borrowing of general collection books
• Accessing and retrieving selected websites
• General information services

Borrowing Charges

Holds

This includes holds that are placed manually by library staff and those placed by library customers using their library account. It also includes the same day hold service.

Adult	$2.00
Youth	Free
Concession	Free

The charge is applied when the customer collects the item on hold from the library. No charge applies if the item cannot be supplied or the item is not collected.

Replacement Membership Cards

A membership card is required for borrowing items from the collection. If the card is lost, it will need to be replaced to continue borrowing from the library.

Adult	$5.00
Youth	$2.00
Concession	$2.00

Lost or Damaged Item

The charge made for a lost or damaged item is calculated from the item cost which is recorded on the library catalogue record and reflects the cost to the library of replacing or repairing the item. A processing fee of $10 per item is added to the lost item charge. Charges for the repair of damaged items will be set at actual cost recovery.

Overdue Fines

Fines are charged on all items that the customer fails to return to the library by the due date to reflect the inconvenience created for other customers who are unable to borrow or browse the item. Fines accrue each day the item is overdue up to a maximum per item fine of $15.

Adult	$0.50 per day per item
Youth	Free
Concession	Free

Bestseller Collections

All items located in any bestseller collections (e.g. DVDs and books) attract a charge which reflects the premium nature and immediacy of access provided by these items. The charge applies to all library customers.

Adult, Youth & Concession

$5.00 per item for 7 day loan

Audiovisual Collections

There is a charge to borrow items from the music CD, talking book (all formats) and non-bestseller DVD collections. This charge reflects the additional costs involved in the library providing (and supporting) AV resources.

	Per item	Per set
DVD (7 day loan)	$1.00	$2.00
CD, Talking Books (28 day loan)	$1.00	$2.00

The charge applies to adults and youth when they borrow items in the general collection, but items in the childrens and young adult collections are free.

There are no charges to borrow AV items (CDs and DVDs) that are located in the Ngā Pounamu collection in recognition of the significance of providing access to this collection.

There are no charges for borrowing videos and language tapes. The library is no longer purchasing videos as this format is becoming obsolete and the number of language tapes available for purchase is decreasing (as they are being replaced by other formats).

Interlibrary Loan

For information about the borrowing conditions of interlibrary loan, refer to the Interloans Policy.

General Conditions

For requests supplied from within New Zealand, the following charges apply.
Charges:

Non-urgent requests	$7.00 (1st 25 requests in a calendar year)
	$27.00 (26th and subsequent requests in a calendar year)
Urgent requests	$27.00 ($20.00 non-refundable urgent fee; $7.00 interloan fee refunded if item cannot be supplied)
Standards	$35.00 per standard

Items supplied from New Zealand sources are charged for on a partial cost recovery basis. This reflects that the Library is not able to hold all resources that members may wish to use, but supports their access to National collections.

• Overdue fines will be incurred if interlibrary loan items are returned after the due date.
• If library members request more than 25 items in one calendar year, an increased charge applies for each item after the 25th.
• Occasionally additional charges may be imposed by the supplying library. These will be passed on to the customer.

For requests supplied from overseas

All items

$20.00 - $60.00 (approximately)

Overseas items are charged for on a cost recovery basis, and vary according to country of origin, exchange rates, agents charges and method of delivery. Members will be advised of charges before proceeding with a request.

Corporate Services

A document delivery service is available for Corporate members. The charge for this service will be based on cost recovery and includes the cost of postage.

• Articles from the library online collections sent by email - no charge
• Articles from the library print collection sent by mail - printing, photocopying & postage charges apply
• Standards from the library collection sent by mail - $12/item
• Interloans sent by mail or email - $12/item + interloan charges

We can send an invoice to Corporate members for payment of document delivery and research charges of $10 or more. Alternatively payment can be made at any of our libraries or by phone using Visa or Mastercard.

Non-City Borrowers

Most library members are Christchurch City Council ratepayers or residents. Non-residents who comply with the conditions of membership are eligible to join the library as non-city members. The conditions of membership vary slightly within these categories but offer some or all of the charging options below.

The charges apply to both adult and youth non-city members. However, some trusts (e.g. Gammack Trust) provide for free membership for youth in adjacent districts.

Subscription Members

For subscription non-city members:

6-month membership	$50.00
12-month membership	$100.00

This subscription enables non-city members to access the services of the library on the same basis as ratepayers and residents.

Pay Per Item Members

Non-city members who are eligible and choose to pay a per item charge for borrowing rather than the subscription membership model:

	Per item borrowed	Per interloan request
Adult Charge:	$3.00	$3.00
Youth Charge:	$1.50	$1.50

Note that the per item charge is in addition to any other charges that apply to particular item formats. Some examples:

• A bestseller item is charged at $5.00 per 7 day loan. This would be $5.00 + $3.00 for a non-city adult borrower in this category.
• An item that attracts no charge such as a book from the general collection would be free + $3.00 for a non-city adult borrower in this category.
• An item supplied through the interloan service would be $7 + $3 for a non-city adult borrower (plus any additional fees such as urgent charges).

The youth per item charge is set at half the adult charge.

Printing and Copying

The Library provides facilities for customers to print and photocopy resources for their research and private study needs. The costs of providing these services are similar.

A4 B&W	$0.20 per page
A4 Colour	$2.00 per page
A3 B&W	$0.40 per page
A3 Colour	$3.00 per page

Microfiche and Microfilm Printing

The specialist equipment required to support these services, and the relatively low use of printing services results in a higher unit cost for printing.

A4 B&W	$0.50 per page
A3 B&W	$1.00 per page

Digital Image Reproduction

The terms of use on the library website will indicate where copies of images may be taken by customers for their research and private study. In these cases, there is no charge for the customer in taking a digital copy. However, where staff intervention is required and/or where the image is not available for download from the library website, the following charges apply.

Electronic delivery of image	$20.00 per image
- and including photographer fee	$50.00 per image
Image delivered on CD ROM	$30.00 per image
- and including photographer fee	$65.00

Scanning

Where customers use library equipment to scan copies for their own use there is no charge. However, where customers require higher resolution scans using specialist library equipment then cost recovery charges (including staff time) will apply.

Information Delivery

Research Consultations

Assisting customers to find and use information resources is a core service of the library therefore quick reference enquiries, research searches that take less than 30 minutes and enquiries that involve staff assisting a customer to use the resources of the library are provided free of charge. Where the research question is more in-depth, then a charge will apply to staff time over 30 minutes.

First 30 minutes	Free
After 30 minutes	$60.00 per hour (charged in 30 minute increments)

• Library staff will ensure that customers are advised of likely costs for additional research before the chargeable work begins.
• The customer will also be charged with any additional costs associated with the research e.g. photocopying, printing, faxing or postage.
• Charges for members of Christchurch City Libraries will be added to their customer account. Where the requestor is not a member of the Library, payment in advance will be required.
• In-depth research is not a core library service, therefore where research is likely to take more than two hours of staff time, customers may be referred to use a specialist research service.

Information Delivery by Fax

To receive information by fax from the Library the following charges will apply.

Within Christchurch	First page free
Within New Zealand	$2.00 per fax under 5 pages
	$5.00 per fax for 5-10 pages
	$5.00 plus $0.50 per page for 11+ pages
Overseas	As above plus toll charges

Information will be faxed to members of Christchurch City Libraries and charges will be added to the customer’s account. Where the requestor is not a member of the Library, payment in advance is required.

Public Programmes

The principles underpinning the fees and charging policy apply equally to the programmes offered by the Library and learning centres. Charges will be based on the actual programme being offered and will be advertised with the programme.

Programmes offered at no charge

No charge applies to programmes designed and delivered by the Library and learning centres that promote the:

• Use of the libraries physical and virtual collections
• Practice of reading for enjoyment and help emerging readers extend their reading experience
• Principles of information literacy in the effective use of library resources – print, digital and the web
• Use of digital literacy to ensure the management , retrieval and use of electronic information for frequent tasks
• LTCCP community outcomes e.g. promotion and protection of heritage.

Programmes where customer pays

The customer will pay (on the basis of cost recovery) for programmes designed and delivered by the Library and learning centres that extend beyond the core provisions. These are programmes that provide:

• ‘Value added’ with a focus on a creative production process and/or take home product e.g. some holiday programmes
• ‘value added’ learning for an existing provider or business e.g. teacher professional development courses, specialist school programmes, customised programmes
• Specialist skill focus courses using applications or software not readily available on a home computer or with limited frequency of use e.g. music composition programmes using Sibelius, web design using Dreamweaver.

Subsidised Programmes

Some programmes will be subsidised. Subsidisation is where the Library offsets the full cost of the programme. Programmes considered for subsidisation include:

• ‘Pilot’ programmes offered with the view to future rollout
• ‘Trial projects’ either by the Library or in partnership with other learning providers
• A project developed within a research context where the research will assist with Christchurch City Council strategic objectives
• Specialist programmes based around the testing and development of a new technology tool, learning theory or ICT application
• Learner support programmes that ‘bridge the gaps’. The focus is on supporting learners develop basic lifelong learning skills
• Specialist programmes that include an information literacy component as part of the learning process.

Video Conferencing

The South Learning Centre has a video conferencing room. There is no charge for community/not for profit users unless specialist set up or technical assistance is required whereby a cost will be identified at the time of the booking.

Commercial users will incur a fee commensurate with the set up time, specialist requirements, technical assistance required and duration of the video conference. An indicative cost will be available at the time of booking and confirmed when details are finalised.

Meeting Rooms and Public Spaces

Christchurch City Libraries has a number of meeting rooms and public spaces available for use by groups and organisations in the local community. Preference is given to non-commercial use.

Conditions of use, definitions and eligibility is outlined in the Charges and conditions of hire for meeting rooms and public spaces policy. Additional charges for refreshments, additional cleaning or security services may apply.

	Non-commercial/ local groups	Commercial hire
Library public space	Free	Not available for hire
Learning centre	Free	$15.00 per hour
Meeting rooms	Free	$15.00 per hour